Monday, December 31, 2012

Most-Complained-About International Airlines

This is a continuation of the previous article which discussed the most-complained-about US airlines. Here we’d be looking into the International carriers

From August 2011 By Everett Potter  

No. 1 - British Airways
65 complaints
Passengers were most annoyed about issues with baggage (22 complaints) and then refunds. The number is up from 61 complaints over the same period in 2010.

No. 2 - Lufthansa
59 complaints
About a third of complaints had to do with baggage problems. Overall Lufthansa received 15 more complaints than over the same period in 2010.

No. 3 - Air France
56 complaints
Air France also needs to work on its baggage handling - the biggest reason for complaint. The airline received a comparatively high number of complaints about its customer service and one for discrimination. Overall complaints fell slightly from 59 over the same period in 2010.

No. 4 -  Emirates Airlines
35 complaints
Passengers griped most about baggage and customer service on Emirates, which drew seven more complaints than over the same period in 2010.

No. 5 -  KLM
29 complaints
After baggage irritations, KLM passengers were most frustrated with issues related to reservations, ticketing and boarding. Complaints rose from a total of 26 over the same period in 2010.

No. 6 (tie) - Alitalia
25 complaints
Flight problems led to nearly as many complaints (six) as did baggage problems (seven). Overall, however, Alitalia’s satisfaction rate seems to be improving; complaints dropped dramatically since the 40 received over the same period in 2010.

No. 6 (tie) - Virgin Atlantic Airways
25 complaints
Refunds were the main bone of contention among Virgin’s customers, who seem more satisfied with the baggage treatment than customers on other international airlines. Complaints rose to 25 from 19 over the same period in 2010.

No. 8 - Aeromexico
22 complaints
Baggage and flight problems created the biggest headaches for passengers on Aeromexico. The airline’s number of complaints rose from 18 over the same period in 2010.

No. 9 - Turkish Airlines
21 complaints
Issues with reservations, ticketing, and boarding elicited the most complaints. It’s a notable change from the same period in 2010, when Turkish Airlines only received 10 complaints and primarily for baggage problems.

No. 10 (tie) - Air Canada
19 complaints
The processes of making reservations, ticketing, and boarding led to the most complaints, with baggage issues a close second. It’s a slight increase from 18 complaints over the same period in 2010.

No. 10 (tie) - Iberia Airlines
19 complaints
Iberia’s customers complained the most about baggage treatment. But the total number of complaints is down slightly from 22 over the same period in 2010.

No. 12 - Qatar Airways
17 complaints
Passengers complained the most about reservations, ticketing, and boarding issues with Qatar Airways. The airline registered two more complaints than over the same period in 2010.

No. 13 (tie) - Air India
15 complaints
Complaints about Air India were divided between baggage, high fares, and trouble with sales, including over-sales. Still, this number is down from 25 complaints over the same period in 2010.

No. 13 (tie) - TAM
15 complaints
Issues with purchasing tickets and boarding the plane pushed people to formally complain about TAM. Data from the previous year was not available.

No. 15 - Royal Air Maroc
14 complaints
People were most upset about general flight problems, with baggage being a close second. Data from the previous year was not available.

No. 16 - Volaris
12 complaints
Complications with reservations, flight boarding, and being able to get a refund are what got customers upset with Volaris. This number is slightly up from the 11 complaints over the same period in 2010.

No. 17 (tie) - Aer Lingus
11 complaints
The majority of complaints with Aer Lingus were about general problems while actually aboard the plane. They were consistent with the type of complaint and volume received over the same time period in 2010.

No. 17 (tie) - Avianca
11 complaints
Reserving tickets and boarding the plane is what got some customers upset with this airline. Data from the previous year was not available.

No. 17 (tie) - LAN Airlines
11 complaints
Baggage issues and problems while aboard the plane resulted in the most official complaints about LAN. This number is slightly up from the 10 complaints over the same period in 2010.

No. 20 (tie) - Aeroflot
10 complaints
Half of this airline’s complaints were about problems with baggage. Data from the previous year was not available.

No. 20 (tie) - Caribbean Airlines
10 complaints
Complaints with this airline were almost evenly distributed between issues while on-board and baggage problems. Data from the previous year was not available.

No. 20 (tie) - Jet Airways
10 complaints
Baggage problems were the biggest culprit for customers of Jet Airways. Data from the previous year was not available.

No. 20 (tie) - TACA
10 complaints
Most of the complaints with this airline also had to do with baggage problems. But this number is down from 12 over the same period in 2010.

No. 20 (tie) - Royal Jordanian Airlines
10 complaints
Complaints for this airline were almost evenly distributed between over-booked flights, baggage, and poor customer service. Data from the previous year was not available.

Source : http://www.travelandleisure.com

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