Posted : July 2013
Author :
Where are the friendliest, most helpful and efficient flight
attendants in the world found last year? Overwhelmingly on Asian airlines,
according to passengers from 160 countries, who completed 18 million customer
satisfaction ratings of their favorite airline cabin crew. Here are the the 10
best in 2013.
WHERE ARE THE friendliest, most helpful and efficient flight
attendants in the world found? Can you guess by the uniform above? Although
Malaysia Airlines took the title in 2012, this year they were displaced by the
flagship carrier of Hong Kong. Click on to see
the 10 best cabin crews in the sky.
Said one enthusiastic passenger: "HKG to LAX! The flight attendants were
really nice and do the best at what they do! The seat was very comfortable and
the recline was great, the staff did things before I even asked and was able to
give me more ice cream. The food was very tasty, but they should have a dinner
added on that flight. The IFE
had a wide variety of movies and TV shows, and kept me entertained! I hope to
fly Cathay again and they have kept the same
which is great!"
2. Asiana Airlines (South Korea)
Said one enthusiastic passenger: "I am a frequent traveller, and can
honestly say that my return Asiana flight LHR - Incheon was one of the best I
have experienced. The cabin crew were wonderfully pleasant (despite language
limitations) and incredibly hard working, nothing appeared to be too much
trouble for them and they genuinely gave the impression that the passengers'
comfort was their priority. I wouldn't hesitate to fly with Asiana again."
3. Malaysia Airlines (Malaysia)
Said one enthusiastic passenger: "Paris to Kuala Lumpur on A380 with
brand new first class seats. First class cabin may look too red in photos but
is actually very easy on the eyes, comforting, and relaxing. The cabin crew was
top notch as always throughout the flight. One thing about MAS cabin crew is
that they really have an intuition for hospitality. They knew when I needed a
blanket, when I needed an extra pillow and when I needed a bowl of noodle in
the middle of the flight when everyone else was sleeping. Was also given a tour
of the whole cabin. Seats were really huge and comfortable, no doubt.
Entertainment menu was surprisingly vast. But they do need an interface update.
It didn't feel premium. The dining experience was wow, although the main course
was not as good as the catering in Kuala
Lumpur (common problem). I really have to say that
that was the best flight I have ever been on. Just as expected from a 5-star
airline."
4. EVA Air (Taiwan)
Said one enthusiastic passenger: "The food and service was outstanding,
staff delightful and polite. I think EVA's service is their strong point. Their
weak point would be their seats which could double as a chiropractic device
from the Middle Ages. As a 6" tall man, in the seated position, the seat
was perfect. However putting the seat into sleep mode brought the dreaded
"night slips" where one has the sensation of sliding down the seat.
To compensate for this rather unpleasant sensation, the cradle position of the
seat is much more comfortable. The toilets were spotless. Taipei
to Toronto the
staff were exceptional."
5. Singapore Airlines (Singapore)
Said one enthusiastic passenger: "CN-SIN, SIN-TPE. It was a superb journey
with SQ. Excellent inflight entertainment, authentic service by SQ staffs, and
well-decorated cabin. I can say it was the one of my top 3 flights I have
enjoyed so far. Highly recommended!"
6. ANA All Nippon Airways (Japan)
Said one enthusiastic passenger: "HND-CTS-HND nice to still be able to fly
domestic 747s in Japan
(JAL have grounded their fleet). Outbound was operated by "Picachu
Dreaming", the all-yellow jumbo with Pokemon characters painted along the
side with the eponymous Picachu on the tail. Interior also had Pokemon detail
(eg headrests, curtains). Very charming. Service was a hot green tea. Aircraft
mostly empty. Crew profusely apologetic about substituting the promised 787
with the jumbo but I don't see why it made a difference. Return to the capital
on another 747 in the evening was equally nice, had a seat in Economy upstairs.
Flight attendant asked me what I was doing in Sapporo, when I said it was to do
with aviation and that I chose Nippon as I love the jumbo, she went away and
came back with a postcard of a 747 and on the back had written, thank you for
flying with us today, signed by half a dozen crew, with a Hello Kitty sticker
attached! She also gave me a small bag of Nippon
sweets and pens. Landed smoothly on time back at Haneda and parked next to
Picachu Dreaming at the end of a great day."
7. Garuda Indonesia (Indonesia)
Said one enthusiastic passenger: " SYD-DPS. This airline just continues to
get better every time I fly them. Check in perfect, visa on board very
convenient. Qantas lounge at Sydney
is a pleasant way to wait for flight. Easy boarding, cabin clean and almost
empty in business cabin. Seat fantastic very comfortable in all positions. IFE entertained me for
the whole 6.5 hour flight no problems. Noise cancelling headphones are not
Bose, but they do help and make for a more comfortable flight. Champagne has been upgraded to billecart
salmon and was excellent. Entree trio of salmon was excellent, chicken main was
too spiced for me (I'm a chilli wimp tho). I would definitely recommend
Garuda."
8. Qatar Airways (Qatar)
Said one enthusiastic passenger: "In January my wife and I traveled
IAD-DOH-BKK, with a return PEK-DOH-IAD. I have been on many international
flights in my life in Business Class and I have never been so well treated as
by Qatar.
We started our trip at IAD where Qatar uses Virgin Atlantic's lounge
and we thought it was very nice. On QR’s 777-300ER, from the cotton pyjamas, to
the fully flatbed seats with duvet covers, to the wonderful AVOD system with
over 200 movies and premium audio selections, it was excellent. The food on all
our flights was wonderful. The flight crews are from multiple countries, but
their language skills were wonderful and their understanding of different
country idioms seemed to be great. In Beijing Qatar uses
China Airlines lounge which we thought was barely adequate and a long way from
the departure gate. At DOH you ride a bus from your arriving flight to the
appropriate terminal depending on what class you are flying. Sometimes this
takes a while. The new airport should be much better when it opens later this
year."
9. Hainan Airlines (China)
Said one enthusiastic passenger: " We had 2 hours to catch a connecting
flight from Chengdu to Beijing
to Seattle. We
had to pick up our luggage at baggage claim in Beijing and then go to terminal 2 to get our
prepaid ticket and check our bags and go through the detectors and get out to
the correct gate. We probably would not have made it on time without the
helpful Hainan Air attendant who walked with us through all of the afore
mentioned stations and waited with us. With his help it took 1 hour and 20
minutes which gave us 40 minutes before take off and no stress. I will fly them
on my next trip to Asia. "
10. Thai Airways (Thailand)
Said one enthusiastic passenger: "We have just returned from a trip to Thailand and Vietnam which involved 4 flights
with Thai airways. The service was consistently excellent, friendly and
efficient. The long haul flights (London-Bangkok) were particularly
outstanding. They were very comfortable and the food choices are a great added
touch. We visited Thailand
and Cambodia
last year for our honeymoon, which also involved a number of flights with Thai
airways. We experienced the same high standard on each flight."
~Blog Admin~
No comments:
Post a Comment