This is a
continuation of the previous article which discussed the
most-complained-about US
airlines. Here we’d be looking into the International carriers
From August
2011 By Everett Potter
No. 1 - British Airways
65 complaints
Passengers were
most annoyed about issues with baggage (22 complaints) and then refunds. The
number is up from 61 complaints over the same period in 2010.
No. 2 - Lufthansa
59 complaints
About a third of
complaints had to do with baggage problems. Overall Lufthansa received 15 more complaints
than over the same period in 2010.
No. 3 - Air France
56 complaints
Air France also
needs to work on its baggage handling - the biggest reason for complaint. The
airline received a comparatively high number of complaints about its customer
service and one for discrimination. Overall complaints fell slightly from 59
over the same period in 2010.
No. 4 - Emirates Airlines
35 complaints
Passengers griped
most about baggage and customer service on Emirates, which drew seven more
complaints than over the same period in 2010.
No. 5 - KLM
29 complaints
After baggage
irritations, KLM passengers were most frustrated with issues related to
reservations, ticketing and boarding. Complaints rose from a total of 26 over
the same period in 2010.
No. 6 (tie) - Alitalia
25 complaints
Flight problems led
to nearly as many complaints (six) as did baggage problems (seven). Overall, however,
Alitalia’s satisfaction rate seems to be improving; complaints dropped
dramatically since the 40 received over the same period in 2010.
No. 6
(tie) - Virgin Atlantic Airways
25 complaints
Refunds were the main
bone of contention among Virgin’s customers, who seem more satisfied with the
baggage treatment than customers on other international airlines. Complaints
rose to 25 from 19 over the same period in 2010.
No. 8 - Aeromexico
22 complaints
Baggage and flight
problems created the biggest headaches for passengers on Aeromexico. The
airline’s number of complaints rose from 18 over the same period in 2010.
No. 9 - Turkish Airlines
21 complaints
Issues with
reservations, ticketing, and boarding elicited the most complaints. It’s a
notable change from the same period in 2010, when Turkish Airlines only
received 10 complaints and primarily for baggage problems.
No. 10 (tie) - Air Canada
19 complaints
The processes of making
reservations, ticketing, and boarding led to the most complaints, with baggage
issues a close second. It’s a slight increase from 18 complaints over the same
period in 2010.
No. 10
(tie) - Iberia
Airlines
19 complaints
Iberia’s customers complained the most about
baggage treatment. But the total number of complaints is down slightly from 22
over the same period in 2010.
No. 12 - Qatar
Airways
17 complaints
Passengers
complained the most about reservations, ticketing, and boarding issues with
Qatar Airways. The airline registered two more complaints than over the same
period in 2010.
No. 13
(tie) - Air India
15 complaints
Complaints about
Air India
were divided between baggage, high fares, and trouble with sales, including
over-sales. Still, this number is down from 25 complaints over the same period
in 2010.
No. 13
(tie) - TAM
15 complaints
Issues with
purchasing tickets and boarding the plane pushed people to formally complain about
TAM. Data from the previous year was not available.
No. 15 - Royal Air Maroc
14 complaints
People were most
upset about general flight problems, with baggage being a close second. Data
from the previous year was not available.
No. 16 - Volaris
12 complaints
Complications with
reservations, flight boarding, and being able to get a refund are what got
customers upset with Volaris. This number is slightly up from the 11 complaints
over the same period in 2010.
No. 17 (tie) -
Aer Lingus
11 complaints
The majority of
complaints with Aer Lingus were about general problems while actually aboard
the plane. They were consistent with the type of complaint and volume received
over the same time period in 2010.
No. 17
(tie) - Avianca
11 complaints
Reserving tickets
and boarding the plane is what got some customers upset with this airline. Data
from the previous year was not available.
No. 17
(tie) - LAN Airlines
11 complaints
Baggage issues and problems
while aboard the plane resulted in the most official complaints about LAN. This
number is slightly up from the 10 complaints over the same period in 2010.
No. 20
(tie) - Aeroflot
10 complaints
Half of this
airline’s complaints were about problems with baggage. Data from the previous
year was not available.
No. 20
(tie) - Caribbean Airlines
10 complaints
Complaints with
this airline were almost evenly distributed between issues while on-board and baggage
problems. Data from the previous year was not available.
No. 20
(tie) - Jet Airways
10 complaints
Baggage problems
were the biggest culprit for customers of Jet Airways. Data from the previous
year was not available.
No. 20 (tie) -
TACA
10 complaints
Most of the
complaints with this airline also had to do with baggage problems. But this
number is down from 12 over the same period in 2010.
No. 20
(tie) - Royal Jordanian Airlines
10 complaints
Complaints for this
airline were almost evenly distributed between over-booked flights, baggage,
and poor customer service. Data from the previous year was not available.
Source :
http://www.travelandleisure.com
No comments:
Post a Comment